Maintenance at Westgate

Maintenance at Westgate

Michael Collins in the Building Manager for the Westgate high and low rises. You can send routine maintenance requests to him by filling out and submitting an online work order (an MIT certificate is required). If you have a more urgent request, you can contact Michael directly during the day at collinsm [at] mit [dot] edu of 617-253-5146 (3-5146 from a campus phone). If you have an urgent problem after work hours that cannot wait, you can contact MIT's Department of Facilities at 617-253-1500 (3-1500 from a campus phone).

Below are some examples of reasons you might need to fill out an online work order or contact Michael Collins directly.

  • Apartment heating: The Westgate high rise was designed with only four separate temperature zones. The North Zone controls the temperature for all rooms ending in *05 and *10, the South Zone *01 and *06, the East Zone *02, *03, and *04, and the West Zone *07, *08, and *09. Because temperature can only be controlled at a general level, there can be a large amount of variation in the different apartments, especially as you go from floor to floor. That said, MIT Housing is required to keep the temperature of your apartment within the range of 68 to 72ºF. If you cannot bring your apartment within that range by your own means (e.g., by opening a window) you should contact Michael Collins.
    Tell Westgate government how you feel in your apartment in: Westgate's TempSense Survey
  • Pest control: Westgate has an ongoing program of pest control for the courtyard. If you come across any evidence of rats, mice, or other pests in the courtyard or in apartments, you should immediately contact Michael Collins and make him aware of the situation.
  • Water temperature: Occasionally residents experience irregular water temperatures. In this case (especially if the water is dangerously hot), contact Michael right away.
  • Low water pressure
  • Broken equipment in the exercise room
  • Broken elevator in the high rise
  • Broken latches on the courtyard gates